FAI has made a strategic decision to incorporate technology as a cornerstone of our service offerings. Orders can be received online, via phone, email, fax or ftp connection with our partners. The Open Orders application manages every aspect of the fulfillment process from initial order entry through inventory allocation and shipping. Our clients can query this Open Orders central database repository at any time via online web reports. Some key reports accessible in Open Orders are:

• Hourly activity
• Month-to-date shipments
• Real-time inventory
• Customer History and Forecasting
• Backorders and Low Stock

Open Orders has a flexible architecture, which allows either a turn-key application for our clients or a solution that can be highly customized per specific client need and preference.