Fulfillment America (FAI) is a performance driven marketing service company with corporate offices and production facilities located in Billerica Massachusetts and Dallas, Texas. Founded in 1992 , FAI provides a broad range of fulfillment services to over 75 National and International companies. These services include the ecommerce B2C and B2B fulfillment, literature, POP and other collateral materials, print-on-demand, inbound 800 services, , kit assembly, pick and pack, warehousing and logistics.
The number of services provided within the fulfillment process is very extensive. Fulfillment America has been providing all of these services since our inception and enjoys a strong reputation as a reliable and efficient fulfillment resource. It is our intention to continue to build on our good name by providing superior service to a very diversified client base. In addition, we treat all of our employees with respect in an environment that is both challenging and rewarding for all.
The growth of our company has been extraordinary and our financial status remains healthy. The very rapid success of FAI can be attributed to our willingness to accept the challenge to perform and then to execute our commitments. We evaluate a project thoroughly by considering our ability to provide the services required. Once we decide to move forward, a strong commitment to performance is made. We communicate, we plan, and execute, fully aware of our responsibilities to our client's success with the project.
As we look to the future we accept the challenge to improve. We have embraced new ideas, innovative marketing strategies and new technologies. We promise integrity, hard work, cost effective and dependable fulfillment. We would like you to consider Fulfillment America as your marketing partner and a full service fulfillment resource.
Our service offerings are all guided by our superior operational processes, inventory management practices, and quality initiatives.
Our services include:
Fulfillment America is located outside of Boston, Massachusetts and currently occupies 4 warehouses totaling 400,000 square feet with 32 shipping bays.
Our warehouses are:
Best-In-Class customer service structure with dedicated management and account representatives for all fulfillment functions
Fulfillment America has documented its operational flow for process optimization and improvement. This process flow is shared with all department heads to be implemented across all functional areas of the company.