FAI has implemented standard metrics to monitor and ensure outstanding performance results against our own targets as well as those of our clients. Following are some examples.

• Fulfillment performance standards agreed upon by both companies are monitored and met.
• Appropriate operating procedures are outlined for each aspect of our fulfillment process and adhered to.
• Implementation and training plans are developed and initiated at FAI to ensure that the operating procedures are properly executed.
• Appropriate operating procedures include double-check systems to ensure that the final package has been fulfilled correctly.
• Accuracy and timeliness of all fulfillment services documented by both FAI and the client.
• One-hour response time to client from FAI account managers on inquiries.
• All orders shipped at agreed upon times.
• Receiver notifications, with sku number, quantity received; count method, bin location, item condition, reported to the client within 24 hours of receipt.
• All items double counted for accuracy (when physical inventory count rate has been approved).
• Returns notification within 24 hours of receipt.
• Random cycle count requests made by client to be performed within 24 hours.
• Quarterly/Annual physical inventories requested by client will be schedule to accommodate the needs of the client.
• Use of bin locations and standard inventory control practices to ensure accurate inventory usage and storage.
• Batch picking, pre-assembly, and quality control checks performed throughout each run.
• Ensure labor resources available to meet Performance Standard Requirements.

PERFORMANCE METRICS