Fulfillment America,Inc.(FAI) Privacy Policy

Protection of Customer Information

We understand the importance of privacy to our clients and other visitors to FAI'S web site. Our policy is to treat what we learn about our clients and their businesses as confidential. We will not give or sell confidential information (as described below) about our clients to any third party not affiliated with their transaction except as required by law or as necessary to provide FAI services to the client or their customers. We collect and store information about every transaction that we handle so that we can efficiently provide the services required by our clients. We use information about our clients and their transaction activity to provide or enhance the services we make available to our clients, to communicate with our clients about additional services they may find of value, to satisfy our legitimate business interests, to set prices, to establish credit, to fulfill our service agreements, to accomplish the billing function, and to comply with government regulations. As we collect and use information about our clients, we may contract with vendors to assist us in processing that information for those purposes listed in the previous paragraph. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose. Some of the information collected by FAI is data which relates to an identifiable person ("Personal Information"). Examples of Personal Information are names, addresses, e-mail addresses, and telephone numbers of our clients' customers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers.

Shipment Information

Information, including Personal Information, provided as part of an order transaction represents a record of that business transaction and cannot be altered after the transaction is complete. Although we make reasonable and prudent efforts to limit access to our facilities to authorized personnel only, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view (such as on a packing list, a shipping label, etc). Security and Integrity of Information.

Access to client information is limited to those employees who have a legitimate business need for that information. FAI'S Web Site, and its supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.

Retention of Customer Information

We retain information, including Personal Information, about our clients' customers as necessary for business purposes and as required. For example, we retain information about orders, including customer names and addresses, so that we can provide proof of shipment information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.

Our clients are responsible for protecting information and systems at their place of business. Some information about FAI clients and their transactions is stored in carrier shipping systems located on our premises. When these systems (hardware or software) are provided by the carriers, they provide tools to facilitate customer efforts to safeguard their information.

The FAI Web Site

The following paragraphs describe our commitment to the protection of Personal Information as it applies to the FAI Web Site.

What Information We Collect And How We Will Use It

Subscribing clients can visit structured areas of the FAI Web Site designed to safeguard the integrity of that clients transactions without revealing who they are or providing any information about themselves to other parties. However, some of our interactive services require that clients identify themselves in order to enable the interactive function. This is a security measure designed to ensure the integrity of our clients' data, and to ensure that only authorized persons may utilize the site. We may ask clients to provide some identification credentials in these situations.

FAI provides links to external sites as a convenience to the client. The inclusion of any link does not imply an FAI endorsement of the external site company, its web site, or the products and services that it promotes and sells. FAI is not responsible for the privacy practices or the content of such web sites.


Cookies are small text files that a web site can send to a user's browser for storage on the user's hard drive. Cookies can make use of the web easier by saving and administering status, application, preferences and other user information. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent. For instructions on how to change cookie settings, look in the Help menu on your Internet browser. Refusal of cookies by you may interfere with your ability to interact with the FAI Web Site. Clients will need to accept cookies in order to use certain functionality provided at FAI's Web Site. We use cookies (sometimes in conjunction with other technology) (i) to keep track of and administer client status, preferences, business information and other information provided by a client, (ii) for security purposes, and (iii) to understand visitor usage of the FAI Web Site on an anonymous basis. Other than cookies used in connection with registered users of FAI'S Web Site or used to transfer information from one application to another, information collected by cookies used in connection with FAI's Web Site is not used by FAI to identify an individual. Cookies used to transfer information from one application to another are available only in the session of that transfer. Other cookies are stored indefinitely on clients' hard drives.

IP Addresses

FAI's Web Site collects IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.


Your continued use of this site signifies your assent to the FAI Privacy Policy. We reserve the right, at our discretion, to modify, add, or remove portions of this policy at any time by posting the revised policy on the FAI Web Site. Please check this page periodically for changes.

Contacting FAI

If you have questions about this privacy statement, the practices of this site, or your experience on the FAI Web Site, you can contact: info@fulfillmentamerica.com

Comments, suggestions or materials sent or transmitted to FAI shall be deemed to be non-confidential. FAI shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.

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