Best-In-Class customer service structure with dedicated management and account representatives for all fulfillment functions

Account Manager	Duties: Oversee all program functions and activities.
Customer Service Representative (CSR)	Duties: Maintain all daily functions, activities and inventory maintenance. Primary day-to-day interface with the client.
CSR Backup	Duties: Assist the Account Manager and Key CSR as required.
Production Manager	Duties: Oversee and maintain all production functions and related services. Will be familiar with all aspects of the program and related materials.
Quality Control Supervisors	Duties: Maintain QC checks through out the production process. Inspect and note any errors and maintain accurate reporting.
Table Supervisors	Duties: Maintain all production functions and related services. Will be familiar with all aspects of the program and related materials. Offer assistance to the Production Manager as needed.
Pick-and-Pack Manager	Duties: Oversee and maintain all pick-and-pack order processing. Will be familiar with all aspects of the program and related services.
Pick-and-Pack Staff	Duties: Maintain all daily order processing. Will be familiar with all aspects of the program and related materials.