FULFILLMENT AMERICA

1.800.662.5009

Customer Service Structure

Best-In-Class customer service structure with dedicated management and account representatives for all fulfillment functions

  • Account Manager
    Responsibilities: Oversee all program functions and activities.
  • Customer Service Representative(CSR)
    Responsibilities: Maintain all daily functions, activities and inventory maintenance. Primary day-to-day interface with the client.
  • CSR Backup
    Responsibilities: Assist the Account Manager and Key CSR as required.
  • Production Manager
    Responsibilities: Oversee and maintain all production functions and related services. Will be familiar with all aspects of the program and related materials.
  • Quality Control Supervisors
    Responsibilities: Maintain QC checks throughout the production process. Inspect and document any errors and maintain accurate reporting.
  • Table Supervisors
    Responsibilities: Maintain and oversee all production functions and related services. Will be familiar with all aspects of the program and related materials. Offer assistance to the Production Manager as needed.
  • Pick-and-Pack Manager
    Responsibilities: Maintain and oversee all pick-and-pack order processing. Will be familiar with all aspects of the program and related services.
  • Pick-and-Pack Staff
    Responsibilities: Maintain all daily order processing. Will be familiar with all aspects of the program and related materials.
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