FULFILLMENT AMERICA

Customer Service Structure

Best-In-Class customer service structure with dedicated management and account representatives for all fulfillment functions

• Account Manager
  Responsibilities: Oversee all program functions and activities.
• Customer Service Representative(CSR)
  Responsibilities: Maintain all daily functions, activities and inventory maintenance. Primary day-to-day interface with the client.
• CSR Backup
  Responsibilities: Assist the Account Manager and Key CSR as required.
• Production Manager
  Responsibilities: Oversee and maintain all production functions and related services. Will be familiar with all aspects of the program and related materials.
• Quality Control Supervisors
  Responsibilities: Maintain QC checks throughout the production process. Inspect and document any errors and maintain accurate reporting.
• Table Supervisors
  Responsibilities: Maintain and oversee all production functions and related services. Will be familiar with all aspects of the program and related materials. Offer assistance to the Production Manager as needed.
• Pick-and-Pack Manager
  Responsibilities: Maintain and oversee all pick-and-pack order processing. Will be familiar with all aspects of the program and related services.
• Pick-and-Pack Staff
  Responsibilities: Maintain all daily order processing. Will be familiar with all aspects of the program and related materials.